OnCrew.ai

Brief description: OnCrew.ai helps field-service contractors stop missing emergency and after-hours jobs. The AI phone agent answers callers, asks trade-aware intake questions, separates urgent requests from routine inquiries, captures address and safety context, and sends the team a clear transcript and callback summary. It is built for HVAC, plumbing, electrical, roofing, and similar contractor teams that need reliable 24/7 phone coverage without per-minute answering-service billing. Key Features: - AI receptionist answers every call in your brand's voice, day or night including weekends and holidays - Trade-trained emergency triage — distinguishes a burst pipe from a quote request, a gas leak from a thermostat question - Instant team alerts via SMS and email with the full call transcript and callback details - Handles multiple simultaneous calls — no hold music, no voicemail - Full call recordings, transcripts, and summaries stored in a searchable dashboard - Appointment and quote requests captured for the morning without waking anyone up - Works alongside your existing tools — no platform switch required Pricing Structure: - Starter — $49/mo (100 calls included, solo contractors) - Pro — $149/mo (400 calls included, growing teams) - Multi-Truck — $349/mo (1,000 calls included, multi-crew operations) - All plans: $0.99/call overage, no per-minute billing, no contracts, cancel anytime - 14-day free trial on all plans — card on file, no charge during trial Why people would use it: A contractor missing a 2 AM emergency call doesn't just lose that job — the customer calls a competitor and may never come back. Generic answering services don't know the difference between a heating emergency and a routine tune-up request, so urgent calls don't get treated urgently. OnCrew is trained specifically on trade emergencies, routes the right calls to the right people immediately, and costs a fraction of traditional answering services like Smith.ai or Ruby. For solo operators or small crews who can't stay by the phone around the clock, it's the difference between capturing an emergency job and waking up to a missed opportunity.