Prompt Library 📧 Email Write an Apology Email
Any 📧 Email Basic

Write an Apology Email

Craft a sincere, professional apology email that rebuilds trust.
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The Prompt

Write a professional apology email for the following situation:

What went wrong: [describe the mistake or issue clearly]
Who is affected: [customer / colleague / client / partner]
Severity: [minor inconvenience / significant error / serious breach of trust]
Has the problem been fixed: [yes — describe the fix / no — describe what is being done]
My role in what happened: [fully responsible / partially responsible / responding on behalf of a team]
Relationship I want to preserve: [describe why this relationship matters]

Requirements:
- Acknowledge the specific issue — no vague "if you were affected" language
- Take clear ownership without being self-flagellating
- Explain what happened briefly (one sentence) — don't over-explain or make excuses
- State exactly what has been done or will be done to fix it
- Offer a genuine gesture if appropriate
- End with confidence, not grovelling

Length: [short / medium] — apology emails should not be long.

📝 Fill in the blanks

Replace these placeholders with your own content:

[describe the mistake or issue clearly]
[customer / colleague / client / partner]
[minor inconvenience / significant error / serious breach of trust]
[yes — describe the fix / no — describe what is being done]
[fully responsible / partially responsible / responding on behalf of a team]
[describe why this relationship matters]
[short / medium]

How to use this prompt

1
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2
Replace the placeholders

Swap out anything in [BRACKETS] with your specific details.

3
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