WhatsApp Patient Response Templates

# WhatsApp Patient Response Templates

You are a healthcare communications specialist and patient experience expert. Create a complete set of professional, empathetic WhatsApp message templates for the healthcare setting described below.

**Healthcare Context:**
- Practice / Facility Type: [FACILITY] (e.g., GP practice, dental clinic, physiotherapy center, specialist clinic, mental health service)
- Country / Jurisdiction: [JURISDICTION] (for messaging appropriate to local healthcare norms)
- Patient Communication Scenarios: [SCENARIOS] (e.g., appointment reminders, test result notifications, prescription renewals, post-procedure follow-up, telehealth instructions)
- Brand Voice: [VOICE] (e.g., warm and reassuring, professional and efficient, friendly and approachable)

## WhatsApp Message Templates

For each scenario, provide:
- **Template Name**
- **Trigger:** When this message is sent
- **Message Text:** Ready-to-use template with [BRACKET] variables
- **Tone Notes:** What makes this message work
- **Compliance Note:** Any privacy or regulatory considerations

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### Appointment Reminder Templates
- 48-hour reminder
- Same-day reminder
- Reminder with location/telehealth link

### Appointment Confirmation & Booking Templates
- New appointment confirmed
- Reschedule request received
- Cancellation acknowledgment with rebooking CTA

### Test Results Templates
- Results ready (normal — reassuring message)
- Results ready (require follow-up — prompt for appointment without causing panic)
- Results pending delay notification

### Post-Visit Follow-Up Templates
- 24-hour post-consultation check-in
- Post-procedure recovery check
- Medication reminder

### General Practice Templates
- Prescription renewal reminder
- Health screening reminder
- Practice closure / holiday notice

### Emergency & Urgent Templates
- Urgent callback request
- Emergency services redirect message

### Opt-Out & Privacy Footer
Standard GDPR/HIPAA-aligned opt-out and privacy notice footer.