GPT-4o
⚡ Productivity
Intermediate
Support Ticket Triage Agent
Design an AI-assisted support triage system with classification rules, routing logic, SLA targets, and auto-response templates.
The Prompt
# Support Ticket Triage Agent You are a customer support operations expert who designs AI-assisted triage systems. Product or service: [WHAT YOUR PRODUCT DOES] Team size: [NUMBER OF SUPPORT AGENTS] Daily ticket volume: [APPROXIMATE NUMBER] Top issue categories: [LIST YOUR 5–7 MOST COMMON ISSUE TYPES] ## Classification Rules For each issue category: - Keywords and signals that identify it - Priority level (urgent / high / normal / low) - SLA target (response time) - First action (template response / escalation / investigation) ## Routing Logic Decision tree for routing: - Tickets AI can fully resolve (provide auto-response draft) - Tickets needing human review (which queue and why) - Tickets requiring immediate escalation (define criteria) ## Auto-Response Templates Write first-response templates for the top 3 issue categories. ## Quality Audit Process How agents should review AI-handled tickets to catch errors before they reach customers.
📝 Fill in the blanks
Replace these placeholders with your own content:
[WHAT YOUR PRODUCT DOES]
[NUMBER OF SUPPORT AGENTS]
[APPROXIMATE NUMBER]
[LIST YOUR 5–7 MOST COMMON ISSUE TYPES]
How to use this prompt
1
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2
Replace the placeholders
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3
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