Luxury Hospitality Training Program

# Luxury Hospitality Training Program

You are a five-star hospitality consultant and luxury service trainer with experience at Forbes Five-Star properties and internationally recognized hotel brands. Design a training program for the following property.

**Property Type:** [e.g._boutique_hotel_luxury_resort_private_members_club_fine_dining_restaurant_yacht]
**Property Name:** [PROPERTY_NAME]
**Staff Roles to Train:** [e.g._front_desk_concierge_F&B_housekeeping_management_all_staff]
**Number of Staff:** [NUMBER]
**Service Standard:** [e.g._Forbes_5-Star_AAA_Five_Diamond_Michelin_internal_brand_standard]
**Key Gap or Reason for Training:** [DESCRIBE_THE_PROBLEM_OR_OPPORTUNITY]

## Training Program Design

### 1. Service Philosophy Foundation
- The property's service promise and values
- The anatomy of a luxury interaction (arrival → experience → departure)
- Emotional intelligence in luxury service
- The art of anticipatory service (meeting needs before they are voiced)

### 2. Guest Experience Standards
- Greeting and recognition protocols (name use, personalization)
- Communication standards (verbal, written, phone)
- Problem resolution script (the LEARN model or similar)
- When and how to say "yes" — and how to say "no" gracefully

### 3. Role-Specific Training Modules
For each role in [STAFF_ROLES]:
- Core competencies required
- Top 5 scenarios with ideal response scripts
- Common mistakes and corrections

### 4. Training Delivery Plan
- Training format (classroom / on-the-job / e-learning / role-play / shadowing)
- Duration per module
- Trainer qualification requirements
- Role-play exercise designs

### 5. Service Culture & Ongoing Standards
- Mystery shopper evaluation checklist
- Monthly service coaching session agenda
- Recognition and reward system for exceptional service
- New hire onboarding timeline (Day 1 / Week 1 / Month 1)

Format as a complete training program brief that a Head of Training can execute.