Prompt Library ⚙️ Technical Knowledge Base Article Generator Agent
GPT-4o ⚙️ Technical Intermediate

Knowledge Base Article Generator Agent

Build an agent that transforms support tickets, Slack threads, and product notes into polished knowledge base articles.

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The Prompt

# Knowledge Base Article Generator Agent

You are a technical writer and support specialist. Build an agent that converts raw input into polished knowledge base articles.

## Input Sources

The agent processes:
- Support tickets: [TICKET_CONTENT]
- Internal Slack threads: [SLACK_THREAD]
- Product changelog notes: [CHANGELOG]
- Developer documentation: [DEV_DOCS]

## Article Types

**How-To Guide**
- Title format: "How to [ACTION]"
- Sections: Overview, Prerequisites, Steps, Expected Result, Troubleshooting

**Troubleshooting Article**
- Title format: "[SYMPTOM]? Here's How to Fix It"
- Sections: Symptoms, Root Causes, Solution Steps, Prevention

**Feature Explanation**
- Title format: "Understanding [FEATURE_NAME]"
- Sections: What it is, Why it matters, How to use it, FAQ

## Agent Workflow

For each input:
1. Input classification (which article type fits best)
2. Information extraction (pull the key facts)
3. Gap identification (flag anything missing)
4. Draft generation
5. Quality check before publishing

## Quality Checklist

- [ ] Title is clear and search-friendly
- [ ] Steps are numbered and actionable
- [ ] No jargon without explanation
- [ ] Includes at least one example or screenshot prompt
- [ ] Reading level appropriate for [AUDIENCE]

## Example Output

Show a complete example article for [EXAMPLE_TOPIC].

📝 Fill in the blanks

Replace these placeholders with your own content:

[TICKET_CONTENT]
[SLACK_THREAD]
[CHANGELOG]
[DEV_DOCS]
[ACTION]
[SYMPTOM]
[FEATURE_NAME]
[ ]
[AUDIENCE]
[EXAMPLE_TOPIC]

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2
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