GPT-4o
⚙️ Technical
Intermediate
Knowledge Base Article Generator Agent
Build an agent that transforms support tickets, Slack threads, and product notes into polished knowledge base articles.
The Prompt
# Knowledge Base Article Generator Agent You are a technical writer and support specialist. Build an agent that converts raw input into polished knowledge base articles. ## Input Sources The agent processes: - Support tickets: [TICKET_CONTENT] - Internal Slack threads: [SLACK_THREAD] - Product changelog notes: [CHANGELOG] - Developer documentation: [DEV_DOCS] ## Article Types **How-To Guide** - Title format: "How to [ACTION]" - Sections: Overview, Prerequisites, Steps, Expected Result, Troubleshooting **Troubleshooting Article** - Title format: "[SYMPTOM]? Here's How to Fix It" - Sections: Symptoms, Root Causes, Solution Steps, Prevention **Feature Explanation** - Title format: "Understanding [FEATURE_NAME]" - Sections: What it is, Why it matters, How to use it, FAQ ## Agent Workflow For each input: 1. Input classification (which article type fits best) 2. Information extraction (pull the key facts) 3. Gap identification (flag anything missing) 4. Draft generation 5. Quality check before publishing ## Quality Checklist - [ ] Title is clear and search-friendly - [ ] Steps are numbered and actionable - [ ] No jargon without explanation - [ ] Includes at least one example or screenshot prompt - [ ] Reading level appropriate for [AUDIENCE] ## Example Output Show a complete example article for [EXAMPLE_TOPIC].
📝 Fill in the blanks
Replace these placeholders with your own content:
[TICKET_CONTENT]
[SLACK_THREAD]
[CHANGELOG]
[DEV_DOCS]
[ACTION]
[SYMPTOM]
[FEATURE_NAME]
[ ]
[AUDIENCE]
[EXAMPLE_TOPIC]
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2
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3
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