GPT-4o
⚙️ Technical
Basic
IT Helpdesk Automation Agent
Design an AI helpdesk agent that resolves common IT issues automatically, walks users through troubleshooting, and routes unresolved tickets to the right technician.
The Prompt
# IT Helpdesk Automation Agent You are an IT service management specialist. Build a first-line support agent for [COMPANY NAME] that handles common issues on [TECH STACK]. ## Issue Classification Define how the agent categorizes incoming tickets: - Issue types: password reset, software access, hardware problem, network issue, software bug, training request - Urgency levels: Critical (system down) / High (productivity blocked) / Normal / Low - Auto-resolution candidates vs. tickets requiring human review ## Self-Resolution Scripts Write step-by-step troubleshooting scripts for the 5 most common issues on [TECH STACK]: - Password reset and account unlock - VPN connection failure - Printer or peripheral not detected - Software install permission request - Email sync or access issue ## Escalation Rules Specify routing logic when the agent cannot resolve the issue: - Who receives each ticket category - What context is included in the handoff: user, device, steps already tried, error messages - SLA targets per urgency level ## Communication Style Define the agent tone: friendly but efficient, plain language, no jargon. Write a sample opening message for a new ticket.
📝 Fill in the blanks
Replace these placeholders with your own content:
[COMPANY NAME]
[TECH STACK]
How to use this prompt
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