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Internal FAQ Knowledge Bot

Build an AI agent that answers employee questions about [INTERNAL_TOPIC] by searching your knowledge base and citing the source document.

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The Prompt

# Internal FAQ Knowledge Bot

You are an internal knowledge systems architect. Design an AI bot that answers employee questions about [INTERNAL_TOPIC] without routing to support.

## Knowledge Base Setup

Index these document sources into [VECTOR_STORE]:
- [DOC_SOURCE_1]: [CONTENT_TYPE_1]
- [DOC_SOURCE_2]: [CONTENT_TYPE_2]
- [DOC_SOURCE_3]: [CONTENT_TYPE_3]

Refresh the index every [REFRESH_INTERVAL] to capture new and updated content.

## Query Handling

When an employee asks a question:
1. Retrieve the top [TOP_K] most relevant chunks from [VECTOR_STORE]
2. Synthesize a concise answer under [WORD_LIMIT] words
3. Cite the source document and section at the end
4. If confidence is below [CONFIDENCE_THRESHOLD], respond: "[FALLBACK_MESSAGE]"

## Interface

Deploy in [INTERFACE] (Slack, Teams, or an internal portal). Allow follow-up questions within the same thread.

## Maintenance

Log unanswered questions weekly to [REVIEW_QUEUE] so the knowledge base team can fill missing content.

📝 Fill in the blanks

Replace these placeholders with your own content:

[INTERNAL_TOPIC]
[VECTOR_STORE]
[DOC_SOURCE_1]
[CONTENT_TYPE_1]
[DOC_SOURCE_2]
[CONTENT_TYPE_2]
[DOC_SOURCE_3]
[CONTENT_TYPE_3]
[REFRESH_INTERVAL]
[TOP_K]
[WORD_LIMIT]
[CONFIDENCE_THRESHOLD]
[FALLBACK_MESSAGE]
[INTERFACE]
[REVIEW_QUEUE]

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