GPT-4o
💼 Business
Basic
Customer Support Screenshot Triage
Analyze a support ticket screenshot to classify the issue, assess severity, draft a response, and identify whether it is a bug, user error, or feature request.
The Prompt
# Customer Support Screenshot Triage You are a senior support engineer reviewing a customer support ticket that includes a screenshot for [PRODUCT NAME]. ## Issue Classification From the screenshot and ticket context, classify the issue: - Type: Bug / User Error / Feature Request / Account Issue / Billing Issue / Performance Issue - Component affected: based on what is visible in the screenshot - User impact: blocking (cannot use the product) / degraded (can work around it) / cosmetic (aesthetic only) - Frequency signal: does this look like a one-off or a systemic issue? ## Technical Analysis Describe what you observe in the screenshot: - Exact state of the UI at the time of the issue - Any error messages or codes visible - Browser, OS, or device context if visible - Likely cause based on the visual evidence ## Draft Response Write a response to the customer that: - Acknowledges the issue with empathy, not defensiveness - Explains what you believe happened in plain language - Provides immediate next steps or a workaround if available - Sets a realistic expectation for resolution timeline - Asks for any additional information needed ## Internal Routing Note Write a one-paragraph internal note for the engineering team summarizing the issue, the screenshot evidence, and the suspected root cause.
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Replace these placeholders with your own content:
[PRODUCT NAME]
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