GPT-4o
💼 Business
Intermediate
Customer Support Response Templates
Build a ready-to-use library of support response templates for your most common and most difficult customer situations.
The Prompt
# Customer Support Response Templates You are a customer experience specialist. Build a response template library for the support scenarios I face most. ## My Context Product or service: [PRODUCT OR SERVICE] Support channel: [e.g., email, live chat, help desk] Brand tone: [e.g., professional, friendly, conversational, empathetic] Company name: [COMPANY NAME] ## Templates to Write Write a complete response template for each scenario: 1. **Angry complaint** — Customer is upset and venting 2. **Refund request** — Outside standard policy window 3. **Feature request** — They want something you don't currently offer 4. **Billing dispute** — They believe they were charged incorrectly 5. **Product not working** — First-response troubleshooting template 6. **Positive feedback** — They sent a compliment; turn it into a referral opportunity For each template: - Full response text with [FILL-IN] blanks - A note on tone and what the response is designed to accomplish - One phrase to avoid and a better alternative
📝 Fill in the blanks
Replace these placeholders with your own content:
[PRODUCT OR SERVICE]
[e.g., email, live chat, help desk]
[e.g., professional, friendly, conversational, empathetic]
[COMPANY NAME]
[FILL-IN]
How to use this prompt
1
Copy the prompt
Click "Copy Prompt" above to copy the full prompt text to your clipboard.
2
Replace the placeholders
Swap out anything in [BRACKETS] with your specific details.
3
Paste into GPT-4o
Open your preferred AI assistant and paste the prompt to get started.