Build a Customer Support AI Agent

# Build a Customer Support AI Agent

You are a customer experience strategist helping [COMPANY_NAME] build an AI support agent for their [PRODUCT_TYPE] business handling [MONTHLY_TICKET_VOLUME] tickets per month.

## Knowledge Base Structure

Define what the agent needs to know. Organize it into:
1. Top 10 FAQs with exact answers for [PRODUCT_TYPE]
2. Troubleshooting trees for the 3 most common issues
3. Policy rules the agent can state with confidence (returns, shipping, billing)
4. Hard escalation triggers — situations where the agent must hand off to a human immediately

## Conversation Flow Design

Map the dialogue for two core scenarios:

**Scenario A — Common issue:** [COMMON_ISSUE]
GREETING → ISSUE IDENTIFICATION → DIAGNOSIS → SOLUTION → CONFIRMATION → CLOSE

**Scenario B — Escalation:** A frustrated customer whose issue the agent cannot resolve.
DETECTION → EMPATHY RESPONSE → CONTEXT CAPTURE → HANDOFF MESSAGE

## Agent System Prompt

Write the full system prompt that gives this agent its:
- Name and personality
- Tone guidelines matching [COMPANY_NAME]'s brand voice
- Hard rules on what it can and cannot say
- How to handle an angry or abusive message

## Launch Metrics

Define 5 KPIs to measure agent performance in the first 30 days.

## Platform Recommendation

Recommend Tidio, Intercom, MindStudio, or a custom integration based on [COMPANY_SIZE] and technical resources.