GPT-4o
⚡ Productivity
Intermediate
Customer Support Agent Workflow Builder
Build the decision tree and escalation logic for an AI agent that handles tier-1 customer support tickets.
The Prompt
# Customer Support Agent Workflow Builder You are a customer support workflow designer. Build the logic for an AI agent that triages and resolves tier-1 support tickets for [PRODUCT/COMPANY]. ## Support Context - Common ticket types: [LIST COMMON ISSUES] - Knowledge base available: [WHAT DOCS/FAQS THE AGENT CAN REFERENCE] - Tone/brand voice: [TONE, e.g., friendly and concise] - Escalation triggers: [WHEN TO HAND OFF TO A HUMAN, e.g., refund requests over $X, angry tone detected] ## What To Produce 1. A decision tree covering the most common ticket types and the resolution path for each 2. Three example resolved-ticket conversations showing the agent handling a request start to finish 3. An escalation script for handing a ticket to a human agent, including context summary the human needs 4. A customer satisfaction follow-up message template sent after resolution ## Output Format Decision tree as nested bullet points, followed by the example conversations, then the escalation and follow-up templates.
📝 Fill in the blanks
Replace these placeholders with your own content:
[PRODUCT/COMPANY]
[LIST COMMON ISSUES]
[WHAT DOCS/FAQS THE AGENT CAN REFERENCE]
[TONE, e.g., friendly and concise]
[WHEN TO HAND OFF TO A HUMAN, e.g., refund requests over $X, angry tone detected]
How to use this prompt
1
Copy the prompt
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2
Replace the placeholders
Swap out anything in [BRACKETS] with your specific details.
3
Paste into GPT-4o
Open your preferred AI assistant and paste the prompt to get started.