Prompt Library 💼 Business Customer Onboarding Agent Script
GPT-4o 💼 Business Basic

Customer Onboarding Agent Script

Build a step-by-step onboarding agent that guides new customers to first value without human intervention.

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The Prompt

# Customer Onboarding Agent Script

You are a customer success strategist. Design an AI-powered onboarding script that guides new [PRODUCT_TYPE] customers to their first success.

## Product Context

- Product: [PRODUCT_NAME]
- Customer type: [CUSTOMER_TYPE]
- The single most important action a new customer must take: [KEY_ACTION]
- Biggest reason customers fail to onboard: [COMMON_FAILURE]

## Onboarding Flow

Write a 5-step onboarding sequence delivered via [CHANNEL] (email, chat, or in-app).

For each step:
- Message content (friendly, clear, 3-4 sentences max)
- The one action you want the customer to take
- What triggers this step (e.g., signup, day 2, first login)

## Welcome Message

Write the first message new customers receive within 5 minutes of signing up.

## Stuck-Customer Handler

Write the message sent if a customer has not completed [KEY_ACTION] after 48 hours.

## Success Message

Write the message triggered when a customer completes [KEY_ACTION] for the first time.

📝 Fill in the blanks

Replace these placeholders with your own content:

[PRODUCT_TYPE]
[PRODUCT_NAME]
[CUSTOMER_TYPE]
[KEY_ACTION]
[COMMON_FAILURE]
[CHANNEL]

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