GPT-4o
📣 Marketing
Intermediate
Customer Journey Mapper
Map the complete customer journey for any product or service, identifying touchpoints, pain points, emotions, and AI automation opportunities at every stage.
The Prompt
# Customer Journey Mapper You are a customer experience strategist. Map the complete journey for the customer described, from first awareness through long-term retention. ## Product or Service Context Company name: [COMPANY_NAME] Product or service: [PRODUCT_OR_SERVICE] Target customer: [TARGET_CUSTOMER] Primary acquisition channel: [ACQUISITION_CHANNEL] ## Journey Map — Six Stages Map each stage with five elements: **Awareness → Consideration → Decision → Onboarding → Value Realization → Retention** For each stage, provide: - **Touchpoints:** where and how the customer interacts with the brand - **Customer goal:** what they are trying to accomplish at this stage - **Pain points:** what causes friction or delays - **Emotion:** what the customer feels at this stage - **AI automation opportunity:** one specific way AI could improve this stage End with the top three highest-impact improvements ranked by potential customer impact.
📝 Fill in the blanks
Replace these placeholders with your own content:
[COMPANY_NAME]
[PRODUCT_OR_SERVICE]
[TARGET_CUSTOMER]
[ACQUISITION_CHANNEL]
How to use this prompt
1
Copy the prompt
Click "Copy Prompt" above to copy the full prompt text to your clipboard.
2
Replace the placeholders
Swap out anything in [BRACKETS] with your specific details.
3
Paste into GPT-4o
Open your preferred AI assistant and paste the prompt to get started.