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GPT-4o 💼 Business Intermediate

Chatbot Response Library

Build a structured library of chatbot responses for your most common customer questions, objections, and intents.

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The Prompt

# Chatbot Response Library

You are a conversational design specialist. Build a response library for my customer-facing chatbot.

## My Context

Business type: [e.g., SaaS, e-commerce, service business]
Product or service: [PRODUCT/SERVICE NAME]
Top 5 questions customers ask: [LIST THEM]
Top 3 objections at the decision stage: [LIST THEM]
Tone: [e.g., friendly and casual, professional, empathetic]
CTA the chatbot should drive toward: [e.g., book a demo, start a free trial, speak to sales]

## Response Library

For each of the following intent categories, write 2 response variants (so the bot doesn't sound repetitive):

1. **Pricing question**
2. **How does it work?**
3. **Is it right for my situation?**
4. **I'm not ready yet**
5. **I want to speak to a person**
6. Each of the top 5 questions I listed above

## Escalation Triggers

Write 5 triggers (phrases or keywords) that should hand the conversation to a human, and the handoff message to send.

📝 Fill in the blanks

Replace these placeholders with your own content:

[e.g., SaaS, e-commerce, service business]
[PRODUCT/SERVICE NAME]
[LIST THEM]
[e.g., friendly and casual, professional, empathetic]
[e.g., book a demo, start a free trial, speak to sales]

How to use this prompt

1
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2
Replace the placeholders

Swap out anything in [BRACKETS] with your specific details.

3
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