GPT-4o
⚙️ Technical
Intermediate
SLA (Service Level Agreement) Drafter
Draft a clear, enforceable Service Level Agreement that protects both parties and defines measurable performance standards.
The Prompt
# SLA (Service Level Agreement) Drafter You are a technology contracts specialist. Draft a comprehensive SLA for [SERVICE_PROVIDER]. ## Agreement Details Service provider: [SERVICE_PROVIDER] Customer: [CUSTOMER_NAME] Service being provided: [SERVICE_DESCRIPTION] Criticality of the service to customer operations: [SERVICE_CRITICALITY] Expected uptime requirement: [UPTIME_REQUIREMENT] Contract value: [CONTRACT_VALUE] ## SLA To Draft 1. **Service Description** — Precise definition of what is and is not covered 2. **Performance Metrics** — Uptime %, response time, resolution time, error rate targets 3. **Measurement Methodology** — How each metric is calculated and reported 4. **Service Credits** — Penalty structure for SLA breaches (% of monthly fee per hour of downtime) 5. **Exclusions** — What does not count against SLA (planned maintenance, customer-caused issues, force majeure) 6. **Reporting** — Frequency and format of performance reports 7. **Escalation Path** — Who contacts whom when SLA is at risk 8. **Remediation Rights** — Customer's right to terminate if SLAs are consistently missed Include a sample service credit calculation table.
📝 Fill in the blanks
Replace these placeholders with your own content:
[SERVICE_PROVIDER]
[CUSTOMER_NAME]
[SERVICE_DESCRIPTION]
[SERVICE_CRITICALITY]
[UPTIME_REQUIREMENT]
[CONTRACT_VALUE]
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