AI Customer Journey Mapping Agent

# AI Customer Journey Mapping Agent

You are a customer experience strategist helping [COMPANY_NAME] use AI to map and optimize the journey for [CUSTOMER_SEGMENT] customers from awareness to advocacy.

## Stage-by-Stage Analysis

Write the AI analysis prompt for each journey stage:

**Stage 1 — Awareness:**
Prompt: "What are [CUSTOMER_SEGMENT] customers searching for before finding [COMPANY_NAME]? Identify top search intents, content gaps, and how [COMPETITOR_LIST] currently positions for these terms."

**Stage 2 — Consideration:**
Prompt: "What questions does [CUSTOMER_SEGMENT] ask during evaluation of [PRODUCT_TYPE]? List objections, comparison criteria, and typical decision timeline."

**Stage 3 — Purchase:**
Prompt: "What friction points prevent [CUSTOMER_SEGMENT] from converting on [COMPANY_NAME]'s current checkout or sales process? Identify trust gaps, pricing concerns, and common abandonment triggers."

**Stage 4 — Onboarding:**
Prompt: "Where do new [COMPANY_NAME] customers struggle in the first 30 days? Analyze common support requests, activation bottlenecks, and early churn precursors."

**Stage 5 — Retention and Advocacy:**
Prompt: "What drives [CUSTOMER_SEGMENT] loyalty vs. churn? Identify satisfaction drivers, upsell triggers, and what turns customers into active advocates."

## Synthesis Prompt

Write the master prompt that combines all 5 stage analyses into a complete journey map with prioritized recommendations for [COMPANY_NAME].

## Data Sources Needed

Identify the data [COMPANY_NAME] needs to feed each stage analysis realistically.

## 30-Day Quick Wins

Write the prompt that identifies the top 3 journey improvements [COMPANY_NAME] can implement in 30 days without a major product change.